Frequently Asked Questions
Woven Africa specializes in high-quality, handcrafted Kente graduation stoles, embroidered sashes, and custom apparel. Our products celebrate African heritage and can be personalized with school logos, names, and messages for graduations, organizations, and special events. We also offer bulk production services for schools, businesses, and religious institutions.
You can order directly through our website using our customization tool to design your stole. For bulk orders (50+ stoles), reach out to us via email or WhatsApp for a tailored quote. To ensure timely delivery, we recommend: Individual orders: At least 3 weeks in advance Bulk orders (50+ stoles): 1-2 months ahead of your event
Shipping typically takes 5-7 business days within Ghana and 10-14 days for international orders.
Cancellations: Orders that have not been processed or customized can be canceled within 24 hours of purchase. Contact us immediately at contact@wovenafrica.com. Modifications: Custom orders cannot be modified after production begins, so please double-check your design before confirming.
We offer fast and secure worldwide shipping through trusted carriers such as DHL, FedEx, and EMS. Delivery times vary based on location: Ghana & West Africa: 1-3 business days U.S., Europe & Other Regions: 3-5 business days Note: International orders may be subject to customs fees, which are the buyer's responsibility.
Yes! Once your order is shipped, you will receive an email with a tracking number to monitor your package in real-time.
Yes! We offer tiered discounts for schools, universities, churches, and organizations ordering in large quantities. Contact us for a custom quote based on your order size.
Yes! If you're passionate about African culture, craftsmanship, and entrepreneurship, you can apply to become a Woven Africa Brand Ambassador. Our program offers: Exclusive discounts Commission-based earnings Early access to new collections Visit our Ambassador Program page to apply.
We accept multiple secure payment methods, including: Credit/Debit Cards (Visa, Mastercard, AMEX, etc.) PayPal Mobile Money (MTN Momo, Vodafone Cash, AirtelTigo Money – Ghana only) Bank Transfers (For bulk orders only)
Because our products are custom-made, we do not accept returns or exchanges unless there is an error on our part (e.g., incorrect customization or defective item). If you receive an incorrect or damaged order, please contact us within 48 hours of delivery with photos of the issue.
Yes! We proudly ship our Kente stoles and custom graduation sashes to customers worldwide, including: United States & Canada Europe (UK, Germany, France, etc.) Africa (Nigeria, South Africa, Kenya, etc.) Asia & Australia
For any inquiries, support, or bulk orders, reach us via: Phone/WhatsApp: +233 (249961617) Email: contact@wovenafrica.com Social Media: Facebook: @wovenafrica Instagram: @wovenafrica Twitter/X: @wovenafrica Live Chat: Available on our website during business hours
You can review our policies directly on our website: Privacy Policy – How we handle your personal data Shipping Policy – Delivery timeframes and fees Terms & Conditions – Guidelines for ordering and refunds Returns & Refund Policy – Steps for reporting incorrect or damaged items
Yes! While we specialize in graduation stoles, we also create customized sashes for: Religious & Church Events Cultural Festivals Weddings & Special Occasions Corporate & Academic Honors Programs If you need a unique design for your event, contact us to discuss customization options!